Create customer support chatbot flows with intents, responses, fallback logic, and escalation rules.
Support TopicUser IntentsPolicies Or FactsGoalConstraints
chatgptgrounded_factsinteractive
chatgpt variant
Claude-optimized prompt structure shaped for chatgpt.
# Task
Create a support chatbot flow.
# Inputs
Support topic: {support_topic}
User intents: {user_intents}
Policies or facts: {policies_or_facts}
Goal: {goal}Constraints:{constraints}# Instructions
Use only the provided support information and policies.
Design a flow that handles common intents, fallback scenarios, and escalation points.
If key information is missing, ask concise clarifying questions first.
# Output
Return:
1. Flow overview
2. Intent-by-intent conversation path
3. Fallback logic
4. Escalation conditions
5. Missing information needed
claudegrounded_factsinteractive
claude variant
Claude-optimized prompt structure shaped for claude.
<task>Create a support chatbot flow.</task><context><support_topic>{support_topic}</support_topic><user_intents>{user_intents}</user_intents><policies_or_facts>{policies_or_facts}</policies_or_facts><goal>{goal}</goal><constraints>{constraints}</constraints></context><instructions>
Use only the provided support information and policies.
Design a flow that handles common intents, fallback scenarios, and escalation points.
If key information is missing, ask concise clarifying questions first.
</instructions><output>
Return flow overview, intent-by-intent conversation path, fallback logic, escalation conditions, and missing information needed.
</output>
geminigrounded_factsinteractive
gemini variant
Claude-optimized prompt structure shaped for gemini.
Create a support chatbot flow.
Inputs:
- Support topic: {support_topic}- User intents: {user_intents}- Policies or facts: {policies_or_facts}- Goal: {goal}- Constraints: {constraints}
If key information is missing, ask concise clarifying questions first.
Return:
- Flow overview
- Intent-by-intent conversation path
- Fallback logic
- Escalation conditions
- Missing information needed
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